FREQUENTLY ASKED QUESTIONS
Q: Where are Chasing Camilla products made?
A: All our products are either handmade in-house by women or imported from Mexico. We take pride in supporting local artisans and their craftsmanship.
Q: Do you ship internationally?
A: Yes, we offer international shipping. Please note that additional shipping fees and customs charges may apply depending on your location.
Q: How long does it take to receive my order?
A: We strive to process and ship orders within 1-3 business days. Shipping times vary depending on your location. Domestic orders within the United States typically arrive within 3-7 business days, while international orders may take longer.
Q: What is your return/exchange policy?
A: We want you to be completely satisfied with your purchase. However, all items are final sale at this time.
Q: Can I track my order?
A: Yes, once your order has been shipped, we'll provide you with a tracking number via email. You can use this tracking number to monitor the progress of your shipment.
Q: Do you offer wholesale or bulk ordering?
A: Yes, we offer wholesale and bulk ordering options for select products. If you're interested in placing a wholesale order, please reach out to us directly with your inquiry at firstname.lastname@example.org.
Q: How can I contact customer support?
A: For any questions, concerns, or assistance, you can reach our customer support team by emailing us at
email@example.com or by using the contact form on our website. We strive to respond to inquiries within 24-48 hours.
Q: Are your products ethically sourced?
A: Yes, we are committed to ethical sourcing practices. We work directly with artisans, ensuring fair wages and supporting sustainable production methods. We believe in fostering positive relationships with our suppliers and empowering the communities we work with.
Q: Can I request a custom order?
A: While we primarily offer our curated collection, we may be able to accommodate custom requests depending on the product. Please contact us with your specific inquiry, and we'll do our best to assist you.
Q: Do you offer gift wrapping?
A: Yes, we offer gift wrapping services for an additional fee. During the checkout process, you'll have the option to select gift wrapping and provide any special instructions.
If you have any additional questions, please don't hesitate to reach out to us. We're here to help!